FAQ

All products sold on RUGGIPOP.com are covered by our Return Policy. For more information, please click here. If you have any further questions or need assistance, feel free to contact our Customer Care Team at ruggyruggyaucn@gmail.com.

No, you do not need to purchase a rug pad for our rugs as all of them come with an attached non-slip pad on the back to prevent slipping.

If the product you want is currently on backorder, we recommend signing up for notifications so you’ll be alerted when the item becomes available again. If you have any further questions or need assistance, please reach out to our Customer Care Team at ruggyruggyaucn@gmail.com.

Once your order has shipped, you will receive an email with tracking information. You can also check your order status by logging into your account on RUGGIPOP.com.

To update your shipping address, please contact our Customer Care Team as soon as possible at ruggyruggyaucn@gmail.com. We can assist you with the change before your order ships.

If you wish to cancel your order, please reach out to our Customer Care Team at ruggyruggyaucn@gmail.com immediately. We can help process the cancellation if the order hasn’t been shipped yet.

RUGGIPOP accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and more.

Unfortunately, promotional codes cannot be combined. Only one promo code can be applied per order at checkout.

Sales tax is calculated based on your shipping address and the applicable tax laws in your location. The sales tax will be displayed during checkout.

To keep your RUGGIPOP area rug looking beautiful, vacuum regularly to prevent dirt buildup. Blot spills immediately with a clean cloth, and avoid rubbing the stain. For specific care instructions, please refer to our full rug care guide.

For most stains, blot the area with a clean, dry cloth to absorb excess liquid. For tougher stains, use a mild cleaning solution appropriate for the type of rug. Always test any cleaner on a small, hidden area first to ensure it doesn't affect the rug's color.

If your rug has creases or corners that are folded, try placing a heavy object on the affected area for a few hours to flatten it. You can also gently steam the rug or use a hairdryer on a low setting to relax the fibers. Make sure to avoid direct heat to prevent damage.